FreeLine Mobile

Terms & Conditions

Last updated: September 2026

These Terms & Conditions ("Terms") govern your use of FreeLine Mobile prepaid wireless service, the FreeLine Mobile website, mobile app and customer portal (together, the "Services"). By activating a line, buying a plan or SIM, or using the Services, you agree to these Terms and to our Privacy Policy.

1. Prepaid service

  • FreeLine Mobile service is prepaid. You pay for each service period in advance and there are no contracts, credit checks or early-termination fees.
  • Service starts when your plan is activated and runs for the plan period shown at checkout (normally 30 days). Renew before the period ends to keep your number and service without interruption.
  • Plans include the talk, text and data allowances shown on our plans page at the time of purchase. High-speed data may be reduced after the plan allowance is used. Service is provided on a nationwide network and is subject to that network's coverage and terms.
  • Plans are for personal, non-commercial use on one device. Excessive, abusive or automated use, resale, or use that harms the network may result in suspension.

2. Payments, refunds and refills

  • Payments are processed by our payment processor. Prices are in U.S. dollars and may include applicable taxes and fees.
  • Because service is prepaid and starts immediately, plan charges are non-refundable once a line is activated or refilled, except where required by law.
  • Unused allowances do not carry over unless the plan says otherwise.

3. Your number, SIM and eSIM

  • You may transfer (port) an eligible number to FreeLine Mobile. Keep your old account active until the port completes.
  • eSIM profiles and physical SIM cards are for use only on the line they were issued for. Lost or damaged SIMs can be replaced for a fee.
  • If a line is not renewed, the number may be released after the expiration grace period.

4. Devices

You are responsible for using a compatible, unlocked device. Device compatibility, features and network performance depend on the device and location.

5. Marketing Communications Consent

By providing your telephone number and checking the consent box, you expressly consent to receive marketing and promotional calls and text messages from FreeLine Mobile, its affiliates, and the marketing partners identified in our Marketing Partners List, including offers for financial services and debt-relief services.

You consent to being contacted at the telephone number you provided or associated with your account, including through the use of automated dialing technology, automated or prerecorded messages, artificial voice technology, and SMS/MMS text messages, where permitted by law.

Your consent is not a condition of purchasing any goods or services. Message and data rates may apply. Message frequency may vary. You may revoke your consent at any time by replying STOP to a text message or by requesting not to be contacted during a call.

By checking the consent box, you confirm that you are the subscriber or authorized user of the telephone number provided and agree to receive these communications as described above.

Service messages about your line (for example activation confirmations, eSIM install codes, renewal reminders and support replies) are sent regardless of marketing consent because they are needed to provide the service you bought.

6. Acceptable use

You agree not to use the Services for unlawful purposes, spam, fraud, harassment, or in any way that interferes with the network or other customers. We may suspend or terminate service for violations.

7. Limitation of liability

The Services are provided "as is." Wireless coverage, speed and availability vary and are not guaranteed. To the fullest extent permitted by law, FreeLine Mobile is not liable for indirect, incidental or consequential damages, and our total liability for any claim is limited to the amount you paid for the affected service period.

8. Changes

We may update these Terms or our plans from time to time. Changes take effect when posted on this page; continued use of the Services after a change means you accept it.

Contact us

FreeLine Mobile · 4095 SW 137th Ave #12, Miami, FL 33175
(786) 884-2070 · [email protected]