Privacy Policy

Last updated: July 2026

FreeLine Mobile ("we," "us," "our") provides prepaid wireless service and the FreeLine Mobile website and mobile app (together, the "Services"). This policy explains what information we collect, how we use it, and the choices you have. By using the Services you agree to this policy.

Information we collect

• Account information — your name, email address, and phone number when you create an account or activate a line.
• Line & usage information — your phone number (MDN), SIM/eSIM (ICCID), plan, activation and billing dates, and talk/text/data usage, so we can show and manage your service.
• Shipping address — only if you order a physical SIM, to deliver it.
• Payment information — when you pay a bill or buy a line, your card details are collected and processed directly by our payment processor, Stripe. We do not store your full card number.
• Support information — messages you send us for customer support.
• Device & log data — basic technical data (such as IP address and app/browser type) needed to operate and secure the Services.

How we use your information

• Activate and manage your line, show your plan and usage, and process bill payments and refills.
• Provide customer support and send you service messages (for example, a welcome text or an eSIM QR code).
• Operate our referral program (crediting you and a friend when they activate).
• Protect against fraud and keep the Services secure.
• Comply with legal and regulatory requirements.

How we share information

We do not sell your personal information. We share it only as needed to run the Services:

• Carrier / network provider — to activate and operate your wireless line.
• Stripe — to securely process card, Apple Pay, and Google Pay payments.
• Service providers — such as SMS and email delivery, acting on our behalf under confidentiality obligations.
• Legal — when required by law, subpoena, or to protect our rights and users' safety.

Payments

Card payments are handled by Stripe, Inc. and are subject to Stripe's Privacy Policy. Apple Pay and Google Pay transactions are also processed through Stripe.

Data security & retention

We use industry-standard safeguards, including HTTPS/TLS encryption in transit, and retain your information for as long as your account is active or as needed to provide the Services and meet legal obligations.

Your choices & rights

• Access or update your account information in the app or by contacting us.
• Request deletion of your account and associated personal data, subject to legal retention requirements.
• Opt out of non-essential messages at any time.
• Depending on your state (e.g., California), you may have additional rights to access, correct, or delete your data — contact us to exercise them.

Children's privacy

The Services are not directed to children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date.